Deliverr fee

Total # of Items 1 - 5 6 - 10 11 - 20 20 - 99
Delivery charge 5.99 7.99 12.99 14.99
Additional Pickup Restaurant / Store $2 each $2 each $2 each $2 each
Service Charge 8% 8% 8% 8%
Rush Delivery $2 $2 $2 $2
Rush delivery time Up to 45 minutes Up to 1 hour Up to 1 hour and 30 minutes Up to 2 hours
Scheduled delivery 7:00 am to Midnight 7:00 am to Midnight 7:00 am to Midnight 7:00 am to Midnight
Return Policy Free return Free return Free return Free return

*Service charge does not apply on takeout items.

Frequently asked questions about order

How do I check on the status of my order?

You can simply go to Deliverr app -> Right hand side menu -> Select Recent Order and find status of your order on order card.

How do I make a change to my order?

You can find your order under the "Your Recent Orders" screen. Note that you can make changes to your order before the Shopper starts shopping for you. And if the order status changes to in-progress, and you still want changes made then please contact your Shopper or support at +1(306)533-3333 at the earliest.

What is your cancellation policy?

You can cancel your delivery for a full refund up until we start shopping for your order, about 2 hours before your scheduled delivery time. After that, you will be charged a cancellation fee of $5.

What if I have to reschedule or cancel my order after it's already on the way?

Please refer cancellation policy.

How do I report a problem with my order?

If you have a problem with your order, please tell us right away. You can call us at 306-533-3333 or email us at support@deliverr.ca , and one of our customer support representatives will look after your concerns immediately!

When will I receive my refund?

Refunds may typically take up to 5 business days to process. In some cases your bank may adjust the original charge amount instead of displaying a separate refund.

How do I review my receipt?

Open Deliverr app -> Right hand side menu -> Select Recent Order -> Tap on the order card for which you would like to see the receipt.

How do I return my Deliverr bags?

They are yours!

How do I return items?

We do not currently support a return process for any items you may have been accidentally purchased via Deliverr. You are more than welcome to coordinate any issues directly with us. If something seems off with your order, such as a missing item or an incorrect item delivered, please reach out to our customer support department by emailing us directly.