General
1. What is Deliverr?

Deliverr is a delivery service that will fulfill your order in as little as 45 minutes and deliver to wherever you are! Our staff will do the shopping so you don't have to. Quality is important to us, we take the time to pick and pack your items to ensure you have the best from your local stores.

2. What stores can I order from?

Deliverr will shop from any local store for you. Deliverr is an independent company and is not affiliated with or endorsed by any company.

3. Does my city have Deliverr?

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About Deliverr
1. How fast do you deliver?

Deliverr orders can be expected in as little as 45 minutes. Deliveries can be planned in advance to arrives as you do. You can plan a delivery as far as one week in advanced.

2. What is the Deliverr fee?
Total # of Items 1 - 5 6 - 10 10 - 20 20 - 99
Delivery charge 5.99 7.99 12.99 14.99
Additional Pickup Restaurant/Store $2 / each $2 / each $2 / each $2 / each
Service Charge 8% 8% 8% 8%
Rush Delivery $2 $2 $2 $2
Rush delivery time Up to 45 minutes Up to 1 hour Up to 1 hour and 30 minutes Up to 2 hours
Schedule delivery 7:00 am to Midnight 7:00 am to Midnight 7:00 am to Midnight 7:00 am to Midnight
Return Policy Free return Free return Free return Free return

*Service charge does not apply on takeout items.

3. What are Deliverr's hours?

7:00 am to Midnight

4. What if I order produce?

All products come from stores closest to you. That means you enjoy your favourite products at stores you already shop at.

5. Where do products sold by Deliverr come from?

Products come from your local neighbourhood stores in your city/area.

Payment

Debit, Credit and Cash are accepted. You will be charged for your order at the time of delivery.

Note: We charge delivery fees when you submit the order as listed above

Inventory and Prices
1. What happens when something is out of stock?

When something in your order is currently out of stock we do our best to find an alternative product or substitute. We will always contact you to confirm that the alternative product is correct.

2. Are your prices different from the store?

Deliverr is not affiliated with or associated with any in store pricing policies, promotions or sales. The price you pay in the store is the price you pay with Deliverr.

3. Do you honor in-store sales or coupons?

Upon delivery you will receive the purchase receipt with a list of the prices for your products purchased. In-store sales and promotions are not guaranteed.

In the future Deliverr will have our own sales and promotions. Sign up for our email newsletter for updates on current Deliverr promotions.

About My Order
1. How do I check on the status of my order?

After you have submitted your order you will receive a confirmation email. Within the email you will be given a link to our recent order page. You can track your order or contact us by phone or email.

2. How do I make a change to my order?

As long as we have not started your order you have full capability to modify or edit your order. You can find your order under the recent order page

3. What is your cancellation policy?

You can cancel your delivery for a full refund up until we start shopping for your order, about 2 hours before your scheduled delivery time. After that, you will be charged a cancellation fee of $10.

4. What if I have to reschedule or cancel my order after it's already on the way?

If you must cancel your order during the shopping or delivery process, or if you are unreachable at the time of delivery, we may cancel your order on your behalf and charge the delivery fees.

5. How do I report a problem with my order?

If you have a problem with your order, please tell us right away. You can call us at 306-533-3333, email us at support@deliverr.ca,or live chat via our website and one of our customer support representatives will look after your concerns immediately!

6. When will I receive my refund?

Refunds may typically take up to 5 business days to process. In some cases your bank may adjust the original charge amount instead of displaying a separate refund.

7. How do I review my receipt?

Going into your device -> Deliverr app -> recent order -> Select Order you want to see receipt.

8. How do I return my Deliverr bags?

They are yours!

9. How do I return items?

However, we can return it at additional cost, please contact us or Phone at +1(306)533-3333 or Email at support@deliverr.ca or use our live chat on our website.

Deliverr Shoppers
1. Who will deliver my order?

Your order will be delivered by a screened and professionally trained Deliverr Shopper.

2. Should I tip my Personal Shopper?

Tips are not required, but Shoppers appreciate recognition of their hard work. Shoppers receive the entire amount of your tip. You can tip using your credit/debit card after delivery.

3. How do I add a tip for my shopper?

There are two ways to tip your Deliverr shopper:

1. During payment of your order at the door. You can add the tip to your order total in the debit machine.

2. In cash when your order is delivered. Since 100% of the tips go to your Deliverr shopper, feel free to tip them in cash when they drop off your order.

Contact Us
More questions?

We’re happy to answer any other questions you may have, simply email us at support@deliverr.ca